FAQs
I have a question. How do I reach you?
We’re happy to answer any question you may have. Please contact us via our Contact Form -- it’s the fastest and most direct way to reach us. We’ll respond within 2-3 business days.
Do you have a brick and mortar store?
No, Frostfoot is an online only business. But, we are real people and who enjoy living, working, and playing in scenic New Hampshire!
Can I buy a Frostfoot gift card?
We love gifting just as much as we love receiving socks … and thought you might, too!
Our e-gift cards are available in various amounts and do not include additional fees. Click/tap here to purchase a gift card.
Once you’ve completed your purchase, you’ll receive an e-mail with the gift card details and instructions to redeem.
PAYMENT
What forms of payment do you accept?
We accept Apple Pay, PayPal, American Express, Diners Club, Discover, Elo, JCB, MasterCard, and Visa. We do not accept cash, checks, or money orders.
May I use multiple coupon codes?
Sorry! Only one discount or promo code is accepted per order. You can use a discount code and gift card on the same order.
Do you match prices?
Unfortunately, we do not match prices at this time.
Do you charge sales tax?
It depends. Orders from certain states require sales tax. We’re based in tax-free New Hampshire; therefore, no sales tax is charged on orders from/to New Hampshire addresses. Ultimately, if you are not charged sales tax and you are from a state that requires sales tax, you are responsible for remitting sales tax on your internet purchases.
RETURNS & EXCHANGES
How do I return an item?
Products that are in new and unused condition (with original, sealed packaging) may be returned for a full refund up to 30 days from the original date of purchase. Returns received after 30 days from the original purchase date are ineligible for refunds, but may be eligible for a store credit.
Once your return is received and inspected, we’ll send you an e-mail to confirm that we’ve received your returned item. We’ll also notify you of the approval or rejection of the refund. If approved, the refund will be processed and the amount applied to your credit card or original method of payment, within 7 to 10 business days.
If you haven’t received a refund after 10 business days, please first check your bank account to confirm. Credit card refunds can often take longer to process and post to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at frostfootstore@gmail.com.
In certain situations, only partial refunds may be granted, such as if an item is not in its original condition, is damaged, or is missing parts.
Gift cards are non-returnable.
Frostfoot requires a receipt or proof of purchase for all refunds, returns, and exchanges.
What if my items are damaged or defective?
Frostfoot will replace items if they arrive and are defective or damaged. To exchange a purchase for the same or similar item contact us at frostfootstore@gmail.com with your request. All items and packaging must be returned to: Frostfoot, PO Box 1634, Rochester, NH 03866.
Can I exchange a purchase?
For opened and tried on items, you must have the original packaging for any exchanges or returns. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the purchaser.
What do I do if I need to modify my order?
Please contact us via our Contact Form to inquire about changing your order. If the order hasn’t shipped, we’ll make the changes as we are able. If the order has already shipped, the changes will need to be processed as a return or as a new order.
What do I do if I need to cancel my order?
In the event you need to cancel an order, please contact us as soon as possible via our Contact Form. If the order hasn’t shipped, we’ll cancel the order and process a refund. If the order has already shipped, please send the unopened and unused items back to us and we will process a refund once the items have been received. Shipping costs to return the unopened and unused items to Frostfoot will be your responsibility.
How do I file a Darn Tough warranty claim?
Visit the Darn Tough website to start a warranty claim.
SHIPPING
How will my package be shipped?
We ship all orders via USPS. You’ll be able to select your shipping method (e.g., First Class Package, Priority Mail, Priority Mail Express) when you’re checking out. Shipping rates are automatically calculated based on location.
How can I track my order?
After your order has been placed, you’ll receive an e-mail confirmation. Once your order has been processed and shipped, you’ll receive a separate e-mail with tracking information. Additionally, upon checkout, you’ll have the option to download “Shop” to track your package and can receive shipping updates by text.